Page 19 - GreenBook

GENERAL INFORMATION ABOUT OUR OFFICE

Main Telephone Number: (978) 514-8300
We have an automated telephone system. There are prompts to help you reach
our 1)Emergency Line, 2) Sick or Urgent calls line, 3)Future appointments line,
4) Prescription refill line, 5) Referral line and 7) Billing line.

Answering Service Number: When you call the office main number you will
^ be given the answering service number ifthe office is closed. Call the answering

service only when we are not in the office (See office hours below). Please try

the main office telephone number first.

^. We are committed to provide you, our patients, with the best and most timely
care that we can. For that reason in addition to our regular business hours the
office is open Monday - Thursday evenings and Saturday and Sunday mornings.
Calling early during these time periods will allow us to provide you with a time

that is convenient.

Office Hours:
Monday - Thursday: 8:00 a.m. to 8:00 p.m.
Friday: 8:00a.m. to 5:00 p.m.

Saturdays & Sundays: 8:30 a.m. to 12:00 noon (Urgent care)

Evenings:

^ Monday through Thursday the on-call physician and one of our nurse

practitioners will be in the office from 6:00pm to 8:00pm. Sick visits and a limited
number of well child visits will be scheduled during that time. If an evening
appointment is missed another evening appointment for that family will not be

^ scheduled due to the fact that the evening appointments are limited and in

demand. Parents scheduling visits during these evening hours should keep in
mind that the on-call physician could be called out for an emergency at any time
and it might be necessary for them to wait or reschedule their appointment.

* Nights:

There is a pediatrician available for urgent matters after the office has closed for
the day. This booklet has been written to help you to begin treatment for minor

^ iilnesses at home. Please refer to it before placing a call or taking your child to

the emergency room. If you still have a question or concern, please call the
answering service number. For parents with an urgent question or concern after
10:00pm we provide a night time service of specially trained nurses who will help
you assess your child and decide if they need to be seen before the office opens

* in the morning. If your child is seriously ill and needs to be seen by a physician

you will be asked to bring your child to the emergency room.

^ Weekends:

There is a pediatrician available for urgent matters over the weekend. We
understand that it is often possible to wait through the night to talk with a
physician but that it may not be possible to wait through the weekend. For this
reason, pediatricians from our office are on call during the weekend and they will
see patients with urgent problems in the office on Saturday and Sunday

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